Level 2 Award in Conflict Management (QCF)


Course Description

HABC have developed their Level 2 Conflict Management qualification in order to meet the requirements of individuals who require training in this field.

This subject is appropriate for a great many sectors and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public.

Our award is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise.


The HABC Level 2 award is generic and can be applied to a wide range of learners and sectors. A total of 14 hours of guided learning is recommended in order for a candidate to achieve this award.

Benefits of the Course​

Subjects that need to be covered by the delegate to achieve the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations.

There are a number of benefits that businesses can receive by putting forward candidates for this qualification. One of these benefits includes improved customer service levels.


Following the completion of this award the learner will know how to:

  • communicate to solve problems and reduce the potential for conflict

  • identify the factors that influence human responses in conflict situations

  • assess and reduce risks in conflict situations

  • communicate effectively and de-escalate conflict in emotive situations

  • use good practice after conflict situations

​​Awarding Body

​​​​​​​​​​​HABC​​Certification​​​​​​​​​​​​Upon successful completion of the course and 30 question, multiple choice examination, the delegate will pass and receive the certification.



​2 days.



Company course booking - In-house / on–site at your place of work.

Individual course booking - see training calendar for dates and locations.​​



​​​​​​​​​​Minimum of 6 and a maximum of 12 delegates.



Individual course booking - £150 per course (+VAT)

​Prices includes registration, examiner fees, course material & certificates.​