Level 2 Award in Conflict Management (QCF)

 

Course Description

HABC have developed their Level 2 Conflict Management qualification in order to meet the requirements of individuals who require training in this field.

This subject is appropriate for a great many sectors and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public.

Our award is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise.

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The HABC Level 2 award is generic and can be applied to a wide range of learners and sectors. A total of 14 hours of guided learning is recommended in order for a candidate to achieve this award.

Benefits of the Course​

Subjects that need to be covered by the delegate to achieve the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations.

There are a number of benefits that businesses can receive by putting forward candidates for this qualification. One of these benefits includes improved customer service levels.

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Following the completion of this award the learner will know how to:

  • communicate to solve problems and reduce the potential for conflict

  • identify the factors that influence human responses in conflict situations

  • assess and reduce risks in conflict situations

  • communicate effectively and de-escalate conflict in emotive situations

  • use good practice after conflict situations



​​Awarding Body

​​​​​​​​​​​HABC​​Certification​​​​​​​​​​​​Upon successful completion of the course and 30 question, multiple choice examination, the delegate will pass and receive the certification.

 

Duration

​2 days.

 

​​Location​​​​​​​​​​

Company course booking - In-house / on–site at your place of work.

Individual course booking - see training calendar for dates and locations.​​

 

Delegates

​​​​​​​​​​Minimum of 6 and a maximum of 12 delegates.

 

​Price

Individual course booking - £150 per course (+VAT)

​Prices includes registration, examiner fees, course material & certificates.​